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Customer Inquiry: When I capture exterior spin with the Automotive App, I run out of time before I walk all the way around
Customer Inquiry: When I capture exterior spin with the Automotive App, I run out of time before I walk all the way around

Read this raw conversation between customer and support to find the answer you need.

Jade Caymo avatar
Written by Jade Caymo
Updated over 2 years ago

Question

I am using the CloudPano Automotive App (iOS) to capture an exterior spin of large Jets and Airplanes. When I walk around the airplane the Capture times out, so I cannot capture the entire airplane. What can I do?


Answer

Capture a longer video by recording outside of the app. Do the same exterior walkaround, but not with the app. Shoot a regular video on your mobile device and then you can upload this seperately via the web app (select scene type of "Spin") or by choosing from library in the mobile app.


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