If you are having trouble with your GSV tour, the fix is often easy! Start here and let us know if you need more help.
"I can’t find my photos or tour on Google Maps"
Did you upload your tour to the Business listing (GMB listing) or the street address? We recommend uploading your tour to the Business listing (“Mike’s Cake Shop”) on Google Maps, not the street address (“123 Main Street”). Google Maps views these two “places” as separate entities.
When looking for your tour on Google Maps, make sure you are going to the same Maps listing on Google Maps that you entered into CloudPano.
You can view ALL your photo uploads (all photos for all Maps places) by going to your Google Maps contributions profile.
"My photos jump through walls and are connected in weird ways"
Ensure you have set north points correctly. Learn more in the article, Are your North Points set up correctly?
You may also need to disable “automatic connections,” which is turned on by default. If automatic connections are on, then Google will disregard your explicitly-set connections. More info can be found in the article, My GSV Photos are connected in odd ways.
"My connections aren’t showing"
Please ensure you performed the steps in the article, My GSV Photos are connected in odd ways to disable automatic connection. Google turns this setting on by default, and will ignore your explicitly-set connections and create its own.
Please wait up to 48 hours to see your connections.
Please go to GSV Editor and note any “upload errors” for your photos.
"My photos are spaced too far apart. I lose track of where I am when viewing my tour."
Pay attention to the distance key on the map in CloudPano GSV Editor. The default view has a distance key of 10m. Zoom in and pay attention to distance between photo spheres when placing photos.
"I made an update to my GSV Tour but it’s not showing on Google"
A common problem we are seeing is this:
User makes a GSV tour on CloudPano and publishes to GSV.
User views GSV tour on Google and doesnt like something about it.
User deletes photos on Google.
User returns to GSV Editor on CloudPano, makes changes, and publishes.
The major problem occurs at step 3. When the user deletes photos from Google, the relationship between CloudPano’s record of the tour photos and Google’s record of the photos is broken. CloudPano cannot update a photo that no longer exists. We are building a solution for this scenario.
If you are still stuck after reviewing the above article, feel free to send us a message or email at [email protected] . We are happy to help.