Skip to main content
All CollectionsWhitelabel your Account
I see a white screen when using my whitelabel URL
I see a white screen when using my whitelabel URL
Clayton Rothschild avatar
Written by Clayton Rothschild
Updated over a week ago

In order to protect your brand, we do not return any data unless your domain is used to access a specific tour that you own.

What this means is if you try to navigate directly to your whitelabel URL, in this case 360.claytonrothschild.com, a white screen is shown to your viewers.

mceclip0.png

To use your URL properly, be sure to append the tour ID to the end of your URL. For example, grab the URL of a tour from your dashboard or by clicking the Share button, and access the tour that way. In this case, 360.claytonrothschild.com/tours/DEMO points to a specific tour and is returned to the viewer:

mceclip1.png
Did this answer your question?